contact us now on
01386 424 111 |
As the postage is calculated depending on what region you are in, the postage cost will be added after the checkout and before the payment gateway.
UK – £2.95
Postage to the UK typically takes 3-5 days using Royal Mail.
Europe – £12.00
Postage to most countries in Europe typically takes 3-5 days using Royal Mail and associated carriers.
Worldwide – £12.00
Postage to most countries outside of Europe typically takes 7-14 days using Royal Mail and associated carriers.
If you are not in to receive the delivery at the time the delivery is attempted, the delivery company will leave you a card. This will allow you to telephone them to arrange a redelivery or alternatively you can collect it from your local sorting office.
If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item. From this point forth, you will be given a choice whether you wish us to re-despatch the item or for you to cancel the order. Please note that for items that were undelivered through fault of the consumer and a refund is requested, we reserve the right to deduct our outwardly shipping fees from the refund total.
Late deliveries or despatch
Although we are able to ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day. We regret that this situation can occur occasionally, and is an unfortunate situation which is naturally associated with buying online, however this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day.
The other circumstance which may cause a delay is when the delivery service itself has a problem. This, again, is a rare situation but is unfortunately beyond our control. In these situations, we will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.