frequently asked questions

  • How do I determine what height I require?

    If you are unable to measure the person 98% of peoples cane measurements will be within 2½cm or one inch of half their height.

    This is not the recommended way to find someone's height only an estimate (Remember you can always make it shorter but not longer).

    To calculate the estimated length of a Flipstick for a person 5’ 7" (170cm) tall, convert their height to inches 67" (170cm) & divide by 2 = 33½" (85cm).

    To determine your exact personal height, stand in an upright position with your arms by your side. Next, get someone to measure the distance from your wrist to the floor. If more than 88cm you will need an adjustable or extra-long model, if less a standard model may prove more suitable.

  • Can you reduce the height of a standard Flipstick or Fold-Away?

    Yes, Flipstick Original/01, Flipstick Extra-Long/02A & Fold-Away can easily be reduced in height by a maximum 12½cm / 5"

    Once you have determined your required height, from the top of the seat mark this measurement on the stem. Remove the rubber ferrule & plastic stem insert and using a hacksaw or pipe-cutter carefully cut the aluminium stem to your mark. Remove any sharp edges and replace the plastic stem insert & rubber ferrule – job done

  • Are my credit card payments secure?

    All payments made through our website are secure. No one sees your card details except you

    Your payment is processed by PAYPAL. You do not need to have (or open) a PAYPAL account to make payments on our website.

    - alternatively if you would rather process your order over the telephone call us on 01788-542109

  • Can I pay by cheque?

    Yes, to pay by cheque post your order with your name, delivery address, telephone number, product code and colour to:

    Flipstick International Limited
    40A Rowland Street
    RUGBY
    CV21 2BW

    Note: Please make cheques payable to Flipstick International Ltd

  • Can my Fold-Away carry bag be replaced if it is lost or damaged?

    Yes, replacement Fold-Away carry bags are available in black or green.

  • Can my Flipstick be repaired if damaged?

    Subject to quantity we can pad-print Flipstick seats or embroider Fold-Away bags to make a novel yet highly practical ‘business-to-business’ corporate gift for company golf days, outdoor sporting events or as a membership subscription incentive.

  • Can I return my Flipstick if it proves unsuitable for me?

    Yes, if you return your Flipstick in its original condition within 7 days of receipt, we will refund the cost of your purchase less any post/packing charge

  • Can my Flipstick be repaired if damaged?

    No, under the Terms & Conditions imposed by our Product Liability Insurers we are not allowed to repair any used product

  • Can I claim VAT Relief?

    No, unfortunately Flipstick does not qualify for VAT exemption

  • How long is the product guaranteed?

    12 months from date of purchase - in the unlikely event that you have cause to return a faulty product we will replace it free of charge if such defects are due to substandard materials &/or manufacture but excluding fair wear & tear, misuse or accidental damage