FAQ

ABOUT US
Our intuitive design lets the user sit, stand and perch anywhere, making it the perfect sporting, walking and leisure stick. Manufactured in the UK to stringent quality standards, Flipstick uses lightweight modern materials to maximum effect. Check out our range of products today.

We would love to hear about your flipstick experiences. We find your experiences truly fantasic and are amazed by what you get up to with your sticks. Just as an example, we have received an email telling us how a flipstick original was used to dig out a safari bus stuck in sand, Hours away from civilization and with limited equipment, a flipstick saved the day.


Can you reduce the height of a standard Flipstick or Fold-Away
Yes, Flipstick Original/01, Flipstick Extra-Long/02A & Fold-Away can easily be reduced in height by a maximum 12½cm / 5?
Once you have determined your required height, from the top of the seat mark this measurement on the stem. Remove the rubber ferrule & plastic stem insert and using a hacksaw or pipe-cutter carefully cut the aluminium stem to your mark. Remove any sharp edges and replace the plastic stem insert & rubber ferrule – job done

Are my credit card payments secure?
All payments made through our website are secure. No one sees your card details except you.
Your payment is processed by PAYPAL. You do not need to have (or open) a PAYPAL account to make payments on our website.
- alternatively if you would rather process your order over the telephone call us on 01386 424 111

Can I pay by cheque?
Yes, to pay by cheque post your order with your name, delivery address, telephone number, product code and colour to:
Unit 6 Enterprise Way,
Vale Park,
Evesham,
Worcestershire,
WR11 1GS
Note: Please make cheques payable to Flipstick International Ltd

Can my Fold-Away carry bag be replaced if it is lost or damaged?
Yes, replacement Fold-Away carry bags are available in black or green.

Can Flipstick be printed for company promotions?
Subject to quantity we can pad-print Flipstick seats or embroider Fold-Away bags to make a novel yet highly practical ‘business-to-business’ corporate gift for company golf days, outdoor sporting events or as a membership subscription incentive.

Can I return my Flipstick if it proves unsuitable for me?
Yes, if you return your Flipstick in its original condition within 7 days of receipt, we will refund the cost of your purchase less any post/packing charge.

Can my Flipstick be repaired if damaged?
No, under the Terms & Conditions imposed by our Product Liability Insurers we are not allowed to repair any used product.

Can I claim VAT Relief?
No, unfortunately Flipstick does not qualify for VAT exemption.

How long is the product guaranteed?
12 months from date of purchase – in the unlikely event that you have cause to return a faulty product we will replace it free of charge if such defects are due to substandard materials &/or manufacture but excluding fair wear & tear, misuse or accidental damage.